Returns & Refund Policy

Last updated: October 14, 2024

Eco Tuning Ltd (mobileECOtuning)

We want you to be completely satisfied with your purchase from mobileECOtuning. If for any reason you are unhappy, you may return it to us for a full refund, store credit, or an exchange (subject to seller approval).

Why return with mobileECOtuning?

  • ✓ UK-Based Returns: No international shipping hassles. Return directly to our UK base.
  • ✓ Fast Turnaround: We process returns quickly to minimize inconvenience.
  • ✓ Loan Units: In cases requiring third-line manufacturer support, we strive to provide temporary loan units to keep your operations running.

1. Physical Product Returns

General Policy

All items purchased online or by phone are subject to long-distance selling regulations. Whether the product is defective or not, the buyer can return the item within 14 days.

  • Returns must be postmarked within fourteen (14) days of the purchase date.
  • All returned items must be in new and unused condition, with all original tags and labels attached.

The Returns Process (RMA)

To return an item, you must obtain a Return Merchandise Authorisation (RMA) number.

  1. Email customer service at [email protected] to request an RMA.
  2. Place the item securely in its original packaging with the RMA Number clearly visible.
  3. Mail your return to the address below:

Mobile Eco Tuning

Attn: Returns

RMA # [Enter Your Number]

Unit 45 Lynx Crescent

Weston Industrial Estate

Weston Super Mare, Somerset BS23 9DJ

United Kingdom

Shipping Costs: You will be responsible for all return shipping charges. We strongly recommend using a trackable method. We are not responsible for damaged or lost returns.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement.

2. Exceptions & Non-Returnable Items

The following items cannot be returned or exchanged:

  • Virtual Products
  • Software Downloads
  • Services
  • Custom Remaps (See Section 3)

Defective Items: For defective or damaged products, please contact us immediately to arrange a refund or exchange. Postage fees for faulty items MAY be covered by the seller (agreement required via Customer Services).

3. Remapping & Tuning: 14 Day Guarantee

mobileECOTuning offers a 14-day money-back guarantee with each remap we provide. If you are not 100% satisfied with the service, we will return your vehicle to standard and offer a refund of the purchase price.

Conditions of Guarantee:

  • You must provide a copy of the original payment receipt to the technician.
  • You must take your vehicle to your nearest mobileECOtuning technician at your cost to have it returned to standard. (If you require a technician to come to you, a call-out charge will apply).
  • Your vehicle will be returned to the state it was in immediately prior to the remap.
  • Refund Value: You will receive a refund of the full purchase price less a £85.00 charge to cover technician time and operational costs.

Questions?

If you have any questions concerning our return policy, please contact us:

+44 1934 644427

[email protected]